HEAD OF RECEPTION
Job type: Permanent, Full time
Location: Palma, Mallorca
Department: Reception / Management
Languages required: Spanish, English
Start date: May 2022
Responsibilities
— Ensure that guest check-in and check-out services are done promptly and courteously
— Address guest inquiries and concerns in a timely and professional manner
— Understand and work the EPOS system
— Monitor the reservations system and make operations more efficient where possible
— Assist the membership manager with admin concerning membership
— Be aware of all food and beverage menus, operation hours, upcoming events, and other details that may be relevant to members
— Attend meetings and training as required including fire and evacuation drills
— Support and collaborate with staff, offering constructive feedback to sustain a consistent high level of service
— Liaise with heads of departments to ensure a smooth service, giving daily briefings to ensure all areas are fully informed of numbers of covers
— Ensure departments are able to cope with service levels by monitoring reservations and communicating closely
— Liaise at all time with event and marketing department to ensure smooth organization of functions
Requirements
To take on a role with Làlia’s reception and management team you must be:
— Passionate
— Experienced in customer / guest relations
— Personable
— Hard working
— Good at fostering relationships
— Looking to start an exciting new career
Benefits
Làlia’s staff enjoy a wide variety of benefits including staff discounts, complementary meals, a permanent contract with competitive annual leave packages, and access to further career development through training programs and upskilling.
To apply
Please send your cover letter and CV to: careers@laliasocial.com
